Return instructions For New Chic products. Amazon and eBay products please contact to Amazon and eBay directly.
Our goal is to hope that every customer can buy a satisfactory product. We have a professional quality inspection team to check your merchandise before shipment to ensure that the quality of the product meets the standards.
We apologize if you are not satisfied with the goods you received. You have the right to initiate a return request within 30 days of receiving the package. We will provide a quick exchange and return process. If you have any questions, please contact us.
Note: To improve customer satisfaction, since July 20, 2019, our return application time limit has changed from within 14 days after receiving the goods to within 30 days after receiving the goods.
- You have 30 days to decide whether the goods are suitable for you. If you are not satisfied, you have the right to contact us to return your goods within 30 days after receiving the goods.
- For hygiene and health reasons, if the product hasn’t a quality issue, jewelry or items of clothing such as swimwear and bottom of underwear cannot be returned.
- The returned products must be unused in the original packaging, and we do not accept returned merchandise that is worn, damaged, or washed in any way.
- Based on the principle of negotiation, we do not accept products that you return directly without contacting us.
- we are not refundable your shipping charge if Non-quality issues returned products
Note: Shipping charge and shipping insurance does not support refunds
If you have a return request, please follow the process below and we will process your request as soon as possible.
- Contact our customer service department and submit your return request and order information, we will follow you up to the fastest time.
- After the return application is approved, we will send you a return information email, and please return the goods according to the return information of the mail.
- Send the goods to us at the local post office
- Contact customer service and submit return shipping tracking number and voucher.
- We will process the replacement or refund to your account and accordance with our return conditions within 3-6 business days after receiving the package.
For orders returned or exchanged, we will refund or resend new orders within 3-6 business days of receiving the returned package.
The time for payment channel refunds
1、PayPal checkout: up to 48 hours business day
2、Credit card account: 7-14 business days, the actual time for the refund to a credit card may vary according to each card issuing bank
If you have any questions, please contact our help center for 7*24 customer service for further assistance, we will do our best to help you.
If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
If you have a unique situation that is not covered in the policy above, please contact us