Refunds & Returns Policy

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

Full refunds are not available under the following circumstances:

All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition. Please also send us the order details (including the tracking number and email used for the purchase) via contact us. We will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible via contact us with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

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